Customer service

No risk buying
If you are dissatisfied with a 3B Scientific® product for whatever reason, simply return it to us within 14 days in the original packaging and with a copy of the invoice for a refund. Please call or email us in advance for an RMA number. We can, unfortunately, not accept returns without this RMA. We can not accept returns on some custom made, special order or any multimedia items. Health Laws dictate we must refuse returns of orthopedic soft goods (pillows, linens) braces, or electrodes after they have been tried on or used, so do not remove protective plastic from these items if you aren’t sure whether you want to keep the product. We can not accept returns on any creams, lotions, oils or any other perishable hygiene personal care products once the item has been opened.

Easy Ordering
Simply click on the “Add To Cart” button next to your product selection. In the shopping “Cart” you can change quantities, add more products and/or delete items. In the “Check Out” you are asked to enter certain information so we can ensure that your order reaches you and we can contact you by telephone and/or email in case there are questions regarding your order.

Minimum Orders, Special Orders & Quantity Discounts
There is no minimum order value (except when using the free shipping option, where a $200 minimum is in effect). Please bear in mind that the some freight charges, where noted, can make some orders uneconomical.

As the world’s leading manufacturer of anatomical models we welcome your suggestions for new products, or if require special labeling or packaging, we will do our best to accommodate you. If you place an order for large numbers of 3B Scientific® Products, you may be eligible for additional savings. Please ask your sales representative for a special price offer.

Shipping
Your order will be processed right away. Orders are normally dispatched within 48 hours, weekends excluded. Express orders received after 2:00 pm EST on Friday will be processed the following business day. Should your chosen item be unavailable, we will send you an email confirmation highlighting the estimated delivery time. Should this not be acceptable, then a return email is sufficient to cancel your order. If you need your products shipped at a future date, please indicate your desired delivery date in the comments section during check out or inform your sales representative when ordering. Partial shipments are invoiced separately.

Some large, heavy and oversize items carry a EXTRA SHIPPING CHARGES APPLY icon, that will indicate to you, that additional charges will apply on those items. Your representative will inform you and can give you a quote when ordering. Any shipping charges are added to your invoice as indicated during the checkout process. We use FedEx ground to ship most products. Transit times are 1-7 days based on distance to the destination. Express shipping via Overnight, 2-Day, 3-Day and Saturday delivery is available for an additional fee. 2-Day Express shipping is available to residents of Hawaii and Alaska.

Shipping, handling, and package insurance are non-refundable. If you are returning an item purchased using a free shipping promotion, for reasons other than defective material or workmanship, a standard $9.95 shipping and handling fee will be deducted from your refund. Due to the volatility of fuel prices we reserve the right to adjust shipping charges. Your sales representative will inform you of any changes at the time your order is received. Current shipping charges can be seen here. Prices & Tax
The prices you see are, unless otherwise stated List Net Prices, Ex-Works and Uninsured. Offers are subject to change without notice and are not binding. We make every effort to ensure accuracy in pricing and product specifications. Unfortunately, sometimes information is published incorrectly. We will honor pricing and product specifications to the best of our ability, but reserve the right to correct typographical errors. We will try to inform you of any product discrepancies before your order is processed. If you live in Canada, Alaska, Hawaii or Mexico please contact our US office for shipping charges. Your credit card will be only debited once your order is ready to ship.

Credit Terms
We accept purchase orders from most accredited institutions (schools, universities, hospitals, etc.). If you are ordering with a purchase order please fax it to us for immediate action at 1-866-992-1514. Otherwise we require prepayment with a check, Discover, Master Card, Visa, or American Express. You can send your order via US Mail at American 3B Scientific, 2189 Flintstone Dr., Suite O, Tucker, GA 30084-5023.

Security
Our web site is encrypted with 128 Bit SSL technology. The certificate has been issued by Comodo. If you should wish more information about the issuing company please click on on this link. It is possible that some browsers do not support SSL encryption. Should you not get a message that the transmission is encrypted then please check your browser Set Up or use another browser for example IE 5.0 or higher.

3 Year Warranty
We unconditionally warrant our products quality. If any product is found to contain defective material or workmanship within 3 years of the invoice date, we will replace or refurbish the product. This warranty does not extend to any item that has been subjected to abuse, neglect, accident or improper installation or application. Nor does it expend to products repaired or altered outside of our facilities. Your original invoice will serve as proof of purchase so please retain a copy for your records. Contact Us If you need to reach us, please e-mail us using the contact form or you can call us toll free at: 1-888-3B-MODELS or fax us at: (770) 492 01 11 or telephone (770) 492-9111 or email sales@a3bs.com

Mailing Address
American 3B Scientific
2189 Flintstone Drive, Unit 0
Tucker, GA 30084
USA

Tel.: (770) 492 91 11
Fax: (770) 492 01 11

Promotions
From time to time we offer special promotions to our loyal customers. These may include special pricing on products, discounts on orders, free and/or upgraded shipping options. If you would like to be notified of special offers please provide your email address so that we can keep you informed of the latest promotional offers. Please see our privacy policy for full details of our web site policies. Rest assured, we will not share you email address with anyone outside the 3B Group and we promise not to sell it. To use your promo code, enter it on the first screen during checkout and click on the link to “Confirm your Promotional Code”. You should see the offer reflected in your order total at this time.